Payment
- No booking can be regarded as confirmed until the completed booking form and payment have been returned to us.
- 50% of course fees are due on booking. This deposit is non-returnable once a booking form has been received and accepted. The balance of monies due shall become payable 28 days before the course commences. If the booking is made within 28 days of the course, the total sum shall be due at the time of booking.
Cancellation
- In the event of cancellation of the booking, every effort will be made to fill the place/s and, if successful, the monies (less 10% admin fee) will be returned. If unsuccessful, any cancellations after monies have been paid will be charged as follows:-
Prior to 28 days of commencement date: Deposit
14 to 28 days of commencement date: 75% of total sum
Less than 14 days of commencement date: No refund
The date of cancellation is the date of the receipt of WRITTEN cancellation at FlexiSail Training’s office.
- A deferment maybe charged at 20% of the total sum, at the discretion of the Principle of FlexiSail Training.
- We reserve the right to cancel any of our courses due to operational reasons. In this event all monies will be refunded unless alternative dates are acceptable. FlexiSail Training does not cover accommodation, travel or any other expenses. FexiSail Training liability only extends to the full cost of payments made.
- If a course is cancelled or deferment occurs during a course (normally due to foul weather) alternative dates will be offered. If no dates can be accommodated a refund will be made on a pro rata basis for the day(s) cancelled.
Insurance
- The equipment is fully insured against accidents and third party liability, but responsibility is not accepted for personal accidents, damage or loss due to your negligence. Unnecessary damage and losses attributed to carelessness of a participant will be paid for by the participant at replacement price, fair wear and tear accounted for.
| You are strongly recommended to arrange your own insurance cover, for cancellation, injury, personal belongings and personal liability. |
|
Safety
- All participants should be able to swim – if not, then please advise the instructor.
- I agree to partake in a practical life raft swimming pool session as part of the Sea Survival course only. This involves some physical exertion in the deep end of the swimming pool, while wearing a life jacket. I am fit and willing to participate in the Sea Survival course.
Age Limits
- We cannot accept students under the age of 18 unless accompanied by a parent/guardian.There is no upper age limit, but it will be the participant’s responsibility to satisfy themselves that they are fit and able to join their chosen course.
Responsibilities
- All participants will be expected to contribute in the cooking, cleaning of the vessel and routine maintenance as required by the Instructor.At the end of the course the participants are expected to clean the boat to an ‘as found’ condition. Any equipment borrowed from the school for the duration of the course must be returned at the end of the course. The cost of replacement will be levied in the event of the non-return of equipment.
- It is the participant’s responsibility to inform the school of any medical conditions.
Lost Property
- Participants should take their entire possessions home with them.We will keep lost property until the end of the season, but regret that we cannot forward items by post.
Foul Weather Gear
- Please note that wet weather gear (not footwear) is available for hire on a daily or course rate.Please contact us for details. Alternatively, if you do not have your own gear, but would like to purchase some prior to the course do give us a call as we are able to offer good value gear. Quality, well fitted gear is a good long term investment.
Photography
- During our course, photographs may be taken. No payment or reward will be payable at any time for the use of thesephotographs. If you do not agree to our having sole copyright and permission to use them in full, or in part, as we see fit, then please initial here .
Own Boat Tuition
- The boat must be fully and comprehensively insured and the insurers notified of the presence of an instructor for the duration of the FlexiSail Training tuition.
- Travel to the boat location is chargeable @ 45p per mile – distance will be measured from our Hamble Office where travel is incurred.
- The boat upon which the instruction is to take place must be in a safe, seaworthy and well maintained condition with all basic safety equipment to RYA standards.
Issues Arising
- Should you, for any reason, feel that the course is not meeting your expectations, it is vital that you raise the issue at the earliest opportunity during the course so that we may rectify it as soon as possible. Please contact Nikki Walker, Operations Director, on 01590 630875. We may not be able to offer alternative arrangements after the course is completed.
- In the unfortunate event of a complaint, this must be sent in writing within 28 days of the course.The procedure is that your complaint will be taken up first with your instructor, and if necessary escalated up to the Chief Instructor.
